How do I follow my order?

Open My purchases in your Profile. See if your order is Received, Delivered or Cancelled. You can also download your receipt.

Tap Profile, then My purchases. Tap your order to see its state: Received, Delivered or Cancelled.

The steps

If the state is Received, you see I received my order. Tap it when you have your product in hand. The state becomes Delivered.

Sometimes you see Handover code to give the driver. Give this code to the driver when he hands you the product.

You only see it if a driver is linked to your order.

The order number is written on the receipt, after the # sign.

You see You haven't placed any orders yet.: no order is linked to this account. Check that you are logged in with the right account.
You don't see I received my order: this button only exists when the state is Received.
Your order stays Received: write to the shop in Messages.
Your order is Cancelled: the shop cancelled it. Write to them in Messages to know why.
The receipt does not download: try again a little later.

You can't cancel an order yourself in the app for now. Before delivery, write to the shop or the driver in Messages.
You get a notification when the shop marks your order as delivered or cancels it.
If your account has a shop, tap Profile, then Settings, then My orders.

The shop can mark an order as delivered. Write to them in Messages. If you can't agree, write to support@pikbon.com with the order number.

You can't do it alone in the app for now. Before delivery, write to the shop or the driver in Messages.

The driver asks for it when he hands you the product. You only see it if a driver is linked to your order.

When your order state is Delivered. Before that, the review box does not appear.

Write to us. Tell us which guide you read.