How do I message a seller?

Tap Message seller on a product page. You can send a text, a photo, a voice message or your location.

Open the product page and tap Message seller. The chat opens: write your message.

Before you start

• Log in. Without an account, the button takes you to the login page.

The steps

1. Open the product.
2. Tap Message seller.
3. Tap the box Write a message…
4. Write your message.
5. Tap the send button, on the right of the box.

Send more than text

• Photo or location: tap the “+” button, on the left of the box. Choose Photo or Location.
• Voice: tap the microphone, on the right of the box. You see Recording… Tap the square to send. Tap the cross to cancel.

Find your chats again

6. Tap Messages, at the bottom of the screen.
7. Tap the chat you want.

If you haven't written to anyone yet, you see No conversations yet.

What you can settle with the seller

• The delivery price. Pikbon adds no fee.
• Paying another way or in advance. Pikbon is not involved in this arrangement.
• Cancelling an order, before delivery.
• Returning a product. Send photos if you can.

If it doesn't work

• Your message is too long: split it in two.
• You send too fast: wait a little, one message at a time.
• You want to erase a message you wrote: press and hold it, then tap Delete.

Good to know

• One grey tick means sent. Two blue ticks mean read.
• You choose yourself to send your location. Send it only if you need to.
• After 24 hours, your location becomes Location expired.

Frequently asked questions

Can I message a seller without an account?

No. Log in first: the button takes you to the login page.

Where do I find my messages?

Tap Messages, at the bottom of the screen. Your chats are in the Messages tab.

Can I send a photo of the product I received?

Yes. Tap “+”, then Photo. It helps when you ask for a return.

Can Pikbon help if the seller does not answer?

For an order or return problem, write to support@pikbon.com. Pikbon helps find a solution.

See also

• How to buy
• Follow my order
• Returns and refunds
• Cancel my order
• Return a product

Last updated: 2026-10-29