How do I return a product?

Write to the seller in Messages, with photos. You have 14 days after delivery if the product is damaged or not as described.

Write to the seller in Messages, with photos. You can ask for a return within 14 days after delivery.

Before you start

• A return is possible if the product is not as described, damaged or very different from its description.
• Take photos of the product and of the problem.

The steps

1. Tap Messages, at the bottom of the screen.
2. Tap the chat with the shop.
3. Tap the “+” button, on the left of the box. Choose Photo.
4. Send your photos.
5. Write what is wrong.
6. Agree with the seller on the return.

If it doesn't work

• You can't agree: write to support@pikbon.com. Pikbon helps find a solution.
• Pikbon cannot guarantee a refund, because Pikbon does not hold the money.

What cannot be returned

• Perishable products.
• Made-to-measure or personalised products.
• Opened hygiene products.
• Digital products, once access is given.

Good to know

• The refund of an accepted return is settled between you and the seller.
• If the product is not as described or damaged, return costs are paid by the seller. Otherwise, agree with them.
• A shop can publish its own return rules. In that case, theirs apply.

Frequently asked questions

How long do I have to ask for a return?

14 days after delivery, if the product is not as described, damaged or very different from its description.

Who refunds me?

The seller. Pikbon never receives, holds or pays back the money from a product sale.

Who pays for the return?

The seller, if the product is not as described or damaged. Otherwise, agree with them.

Where do I read the full rules?

On the Returns and refunds page.

See also

• Message a seller
• Follow my order
• Cancel my order
• Returns and refunds

Last updated: 2026-10-30