Report a driver

Open the driver's profile, tap Report this driver, choose the reason, add proof if you have some, then Send report.

Open the driver's profile. Tap Report this driver, choose the reason, then tap Send report.

Before you start

• You need a Pikbon account.
• The first reason is already selected. Check it before sending.
• A photo or a screenshot helps the team handle your report.

Steps

1. Open the driver's profile.
2. Scroll to the bottom of the profile.
3. Tap Report this driver (small grey text).
4. Choose a reason: Fake driver / impersonation, Theft or scam, Inappropriate behavior, Package not delivered or Other.
5. Write what happened in “Describe what happened”.
6. To add proof, tap Add proof (photo, screenshot). It is optional.
7. Tap Send report.
8. Wait for the message “Report sent, thank you. Our team will review it.”

What happens

• The team looks at your report and your proof before acting.
• The driver is not removed right away.

If it does not work

• You see “The report could not be sent, please try again.”: tap Send report again.
• You do not see the button on your own profile: that is normal, you cannot report yourself.

Frequently asked questions

What happens after I report?

Our team will review it. It looks at your proof before acting. The driver is not removed right away.

Do I have to add proof?

No, it is optional. Evidence speeds up review by our team.

I cannot find the button to report a driver.

It is at the bottom of the driver's profile, in small grey text: “Report this driver”.

See also

• Delivery on Pikbon
• What is Pikbon?

Last updated: 2026-10-29