I got an order: what do I do?

Open your profile, tap Orders, then J’ai livré once the customer is served. You can message or call the customer from the order.

Your orders are in your profile, under the Orders button. When you have delivered, tap J’ai livré.

Before you start

• The Orders button shows up when your shop has products or orders.
• A dot on this button means there is something new.

Steps

1. Open your profile.
2. Tap Orders.
3. Find the order marked To deliver.
4. Tap See details to read the address and the items.
5. Tap Message to talk to the customer, or Call to phone them.
6. Deliver the product.
7. Tap J’ai livré. This button is in French.

Careful

• Tap J’ai livré only when the customer has really received the product.
• You cannot go back. Reviews and order follow-up start at that point.
• If you tapped by mistake, talk with the customer: tap Message.

If your customer is waiting

• An order waiting for 2 days or more has a red label.
• Tap Follow up with the customer to write to them.

Several orders at once

8. Tap Mark several as delivered.
9. Tap each order you have delivered.
10. Tap the button “I delivered these … orders”, at the very bottom.
11. Confirm. You will not be able to go back.

The delivery label

• In the details, tap PDF label or Image label.
• It is a paper to stick on the parcel, with the customer's address.

If it doesn't work

• You don't see the Orders button? Publish a product first, then come back to your profile.
• The customer has no number? Tap Message instead.
• Orders don't load? Check your connection, then reopen the screen.

Good to know

• You have no button to cancel an order. If the customer wants to cancel, they write to you in Messages.
• Pikbon takes no commission on the price of your products.
• The buyer pays you in cash on delivery. Pikbon does not receive that money.
• You deliver yourself, or with a Pikbon driver.

Frequently asked questions

I can't see the Orders button.

It shows up when your shop has products or orders. Publish a product, then come back to your profile.

An order came to my WhatsApp. What do I do?

Reply to it on WhatsApp. The Orders screen shows it too, with the word WhatsApp.

Can I cancel an order?

No, you have no button for that. If the customer wants to cancel, they write to you in Messages.

I tapped J’ai livré by mistake.

You cannot go back: reviews and follow-up start. Write to the customer with the Message button to sort it out with them.

Who delivers my order?

You, or a Pikbon driver. In the order details, you can see who takes care of it.

See also

• My profile: products, favourites and sharing
• Delivery on Pikbon
• How do I sell on Pikbon?
• How do I reply to a customer?

Last updated: 2026-10-29