How do I change my WhatsApp number?

Open your profile, Settings, My shop, then change your number in My WhatsApp number. A product can also have its own number.

Open your profile, tap Settings, then My shop. Change your number in My WhatsApp number, then tap Save.

Steps

1. Open your profile.
2. Tap Settings.
3. Tap My shop.
4. Go to the My WhatsApp number card.
5. Write your new number in Your WhatsApp number.
6. Tap Save.

If you want to turn WhatsApp off

• Turn off the Receive orders on WhatsApp switch.
• Your customers then order only inside Pikbon.

A different number for one product only

7. Open the product with the small pencil.
8. Tap More options, then Contact and rules.
9. Write the number in the field for this product.
10. Tap Save.

• Orders for this product come to this number. If the field is empty, your shop number is used.

If it doesn't work

• The field is greyed out? The Receive orders on WhatsApp switch is off. Turn it on.
• You see “Saving didn't work”? Check your connection, then try again.

Good to know

• Check the country of your number: it must be the right one.

Frequently asked questions

Where do WhatsApp orders arrive?

On your shop number. A product can have its own number.

I have several shops. Can I have one number per shop?

Yes. Put the right number on each product, in More options, Contact and rules.

How do I remove the Order on WhatsApp button?

Turn off the Receive orders on WhatsApp switch, in My shop.

See also

• How do I edit my shop?
• I got an order: what do I do?
• How do I change the price or photo of a product?

Last updated: 2026-10-29