Delete my Pikbon account

Settings, My account and data, at the very bottom: Delete my account. It is permanent. An order or delivery in progress blocks deletion.

Tap Settings, then My account and data. At the very bottom, tap Delete my account. It is permanent: you will not be able to sign in to this account again.

Before you start

• You cannot delete your account with an order in progress. Wait until it is completed.
• Are you a driver? Finish your delivery in progress first.
• Want a copy of your data? Tap Export my data first.

Steps

1. Open your Profile.
2. Tap Settings.
3. Tap My account and data.
4. Scroll to the very bottom of the screen.
5. Tap Delete my account (small grey text).
6. Read the message that appears.
7. Type DELETE in the field.
8. Tap Delete permanently.

What happens

• Your name, phone number and photo are erased.
• If you have a shop, it and its products are deleted. Nothing can be recovered.
• Your past orders stay, with no link to your identity.
• You can no longer sign in to this account. Nothing can be undone.

If it does not work

• The message says “You have an order in progress”: wait until it is completed, then try again.
• The message says “You have a delivery in progress as a driver”: finish it, then try again.
• The Delete permanently button stays grey: type DELETE in capital letters, with no other word.
• Another problem? Write to support@pikbon.com.

Frequently asked questions

I cannot find the button to delete my account.

Open Settings, then “My account and data”. The button is at the very bottom, in small grey text.

Can I get my account back afterwards?

No. Deletion is permanent. You will not be able to sign in to this account again.

Do my past orders disappear?

No. They stay for accounting reasons, but they are no longer linked to your identity.

See also

• Settings: where to find everything
• My profile: products, favourites and sharing

Last updated: 2026-10-29