# How do I report a product?

> Open the product, tap Report this product, choose a reason and send. The Pikbon team reviews the report.

URL: https://www.pikbon.com/en/guide/signaler-un-produit
Updated: 2026-10-30

Open the product and tap **Report this product**. Choose a reason, then tap **Send report**.

## Before you start

- Log in. Without an account, you must log in first.

## The steps

1. Open the product.
2. Scroll down below the buttons of the page.
3. Tap **Report this product**.
4. Choose the reason in the list.
5. Write more in **Details**, if you want.
6. Tap **Send report**.
7. Look for the message **Report sent, thank you. Our team will review it.**

## The possible reasons

- **Illegal or prohibited product (medicine, drugs, weapons...)**
- **Counterfeit**
- **Child safety**
- **Other**

## If it doesn't work

- You are sent to the login: log in, then start again.
- You have a problem with an order, not with the product: write to the shop in **Messages**.

## Good to know

- Your report goes to the Pikbon team, who review it.

## Frequently asked questions

### Who sees my report?

The Pikbon team. They review it.

### Can I report without an account?

No. Log in first.

### What if no reason fits?

Choose Other and explain in Details.

### Is it for a delivery problem?

No. For an order, write to the shop in Messages.

## See also

- [Read a product page](https://www.pikbon.com/en/guide/lire-une-fiche-produit)
- [Message a seller](https://www.pikbon.com/en/guide/contacter-un-vendeur)
- [Returns and refunds](https://www.pikbon.com/en/retours)