# Report a driver

> Open the driver's profile, tap Report this driver, choose the reason, add proof if you have some, then Send report.

URL: https://www.pikbon.com/en/guide/signaler-un-livreur
Updated: 2026-10-29

Open the driver's profile. Tap **Report this driver**, choose the reason, then tap **Send report**.

## Before you start

- You need a Pikbon account.
- The first reason is already selected. Check it before sending.
- A photo or a screenshot helps the team handle your report.

## Steps

1. Open the driver's profile.
2. Scroll to the bottom of the profile.
3. Tap **Report this driver** (small grey text).
4. Choose a reason: **Fake driver / impersonation**, **Theft or scam**, **Inappropriate behavior**, **Package not delivered** or **Other**.
5. Write what happened in “Describe what happened”.
6. To add proof, tap **Add proof (photo, screenshot)**. It is optional.
7. Tap **Send report**.
8. Wait for the message “Report sent, thank you. Our team will review it.”

## What happens

- The team looks at your report and your proof before acting.
- The driver is not removed right away.

## If it does not work

- You see “The report could not be sent, please try again.”: tap **Send report** again.
- You do not see the button on your own profile: that is normal, you cannot report yourself.

## Frequently asked questions

### What happens after I report?

Our team will review it. It looks at your proof before acting. The driver is not removed right away.

### Do I have to add proof?

No, it is optional. Evidence speeds up review by our team.

### I cannot find the button to report a driver.

It is at the bottom of the driver's profile, in small grey text: “Report this driver”.

## See also

- [Delivery on Pikbon](https://www.pikbon.com/en/guide/livraison)
- [What is Pikbon?](https://www.pikbon.com/en/guide/qu-est-ce-que-pikbon)