# My photo will not upload

> If a photo upload fails, read the message under the photo, then tap Try again. If needed, check your network or pick another photo.

URL: https://www.pikbon.com/en/guide/photo-ne-part-pas
Updated: 2026-10-29

Tap **Try again** under the photo. You do not need to pick it again.

## Steps

1. Read the message under the photo. It says what happened.
2. Tap **Try again**.
3. Message “Connection lost. Check your network and try again.”: go where the network is better, then tap **Try again**.
4. Message “Photo too heavy, even after compression. Try another photo.” or “This photo can't be read. Try another photo.”: pick another photo.
5. Message “File format not supported.”: take a photo with the camera or pick a JPG or PNG image.
6. Message “Photo upload is unavailable right now. Try again later.”: wait a little, then try again.

## Good to know

- During the upload, you see “Uploading: X%”.
- You can take the photo with the camera or pick it from your gallery.

## If it still does not work

Write to support@pikbon.com. Say which screen you were on and which message you see.

## Frequently asked questions

### The upload spins forever.

Wait for the percentage to finish. If nothing moves, check your network, then tap “Try again” when it appears.

### Do I need to pick my photo again?

No. “Try again” sends the last photo you picked.

### Which photo formats work?

Photos taken with the camera, and JPG or PNG images from your gallery.

## See also

- [Publish a product](https://www.pikbon.com/en/guide/publier-un-produit)
- [Edit my shop](https://www.pikbon.com/en/guide/modifier-ma-boutique)