My photo will not upload

If a photo upload fails, read the message under the photo, then tap Try again. If needed, check your network or pick another photo.

Tap Try again under the photo. You do not need to pick it again.

Steps

1. Read the message under the photo. It says what happened.
2. Tap Try again.
3. Message “Connection lost. Check your network and try again.”: go where the network is better, then tap Try again.
4. Message “Photo too heavy, even after compression. Try another photo.” or “This photo can't be read. Try another photo.”: pick another photo.
5. Message “File format not supported.”: take a photo with the camera or pick a JPG or PNG image.
6. Message “Photo upload is unavailable right now. Try again later.”: wait a little, then try again.

Good to know

• During the upload, you see “Uploading: X%”.
• You can take the photo with the camera or pick it from your gallery.

If it still does not work

Write to support@pikbon.com. Say which screen you were on and which message you see.

Frequently asked questions

The upload spins forever.

Wait for the percentage to finish. If nothing moves, check your network, then tap “Try again” when it appears.

Do I need to pick my photo again?

No. “Try again” sends the last photo you picked.

Which photo formats work?

Photos taken with the camera, and JPG or PNG images from your gallery.

See also

• Publish a product
• Edit my shop

Last updated: 2026-10-29