# I got an order: what do I do?

> Open your profile, tap Orders, then J’ai livré once the customer is served. You can message or call the customer from the order.

URL: https://www.pikbon.com/en/guide/mes-commandes-vendeur
Updated: 2026-10-29

Your orders are in your profile, under the **Orders** button. When you have delivered, tap **J’ai livré**.

## Before you start

- The **Orders** button shows up when your shop has products or orders.
- A dot on this button means there is something new.

## Steps

1. Open your profile.
2. Tap **Orders**.
3. Find the order marked **To deliver**.
4. Tap **See details** to read the address and the items.
5. Tap **Message** to talk to the customer, or **Call** to phone them.
6. Deliver the product.
7. Tap **J’ai livré**. This button is in French.

## Careful

- Tap **J’ai livré** only when the customer has really received the product.
- You cannot go back. Reviews and order follow-up start at that point.
- If you tapped by mistake, talk with the customer: tap **Message**.

## If your customer is waiting

- An order waiting for 2 days or more has a red label.
- Tap **Follow up with the customer** to write to them.

## Several orders at once

1. Tap **Mark several as delivered**.
2. Tap each order you have delivered.
3. Tap the button “I delivered these … orders”, at the very bottom.
4. Confirm. You will not be able to go back.

## The delivery label

- In the details, tap **PDF label** or **Image label**.
- It is a paper to stick on the parcel, with the customer's address.

## If it doesn't work

- You don't see the **Orders** button? Publish a product first, then come back to your profile.
- The customer has no number? Tap **Message** instead.
- Orders don't load? Check your connection, then reopen the screen.

## Good to know

- You have no button to cancel an order. If the customer wants to cancel, they write to you in **Messages**.
- Pikbon takes no commission on the price of your products.
- The buyer pays you in cash on delivery. Pikbon does not receive that money.
- You deliver yourself, or with a Pikbon driver.

## Frequently asked questions

### I can't see the Orders button.

It shows up when your shop has products or orders. Publish a product, then come back to your profile.

### An order came to my WhatsApp. What do I do?

Reply to it on WhatsApp. The Orders screen shows it too, with the word WhatsApp.

### Can I cancel an order?

No, you have no button for that. If the customer wants to cancel, they write to you in Messages.

### I tapped J’ai livré by mistake.

You cannot go back: reviews and follow-up start. Write to the customer with the Message button to sort it out with them.

### Who delivers my order?

You, or a Pikbon driver. In the order details, you can see who takes care of it.

## See also

- [My profile: products, favourites and sharing](https://www.pikbon.com/en/guide/mon-profil)
- [Delivery on Pikbon](https://www.pikbon.com/en/guide/livraison)
- [How do I sell on Pikbon?](https://www.pikbon.com/en/guide/comment-vendre)
- [How do I reply to a customer?](https://www.pikbon.com/en/guide/repondre-aux-clients)