# How do I follow my order?

> Open My purchases in your Profile. See if your order is Received, Delivered or Cancelled. You can also download your receipt.

URL: https://www.pikbon.com/en/guide/mes-achats
Updated: 2026-10-29

Tap **Profile**, then **My purchases**. Tap your order to see its state: **Received**, **Delivered** or **Cancelled**.

## The steps

1. Tap **Profile**, at the bottom of the screen.
2. Tap **My purchases**.
3. Tap your order in the list.
4. Look at the state under the shop name.

## What the states mean

- **Received**: the shop got your order.
- **Delivered**: the order is marked as delivered.
- **Cancelled**: the order is cancelled.

## When you have your product

If the state is **Received**, you see **I received my order**. Tap it when you have your product in hand. The state becomes **Delivered**.

## Leave a review

1. Wait until the state is **Delivered**.
2. Tap the stars to give a rating.
3. Write what you think of the product.
4. Tap **Submit my review**.

## The code for the driver

Sometimes you see **Handover code to give the driver**. Give this code to the driver when he hands you the product.

You only see it if a driver is linked to your order.

## The receipt

1. Open your order.
2. Scroll down to **Order receipt**.
3. Tap **Download receipt (PDF)** or **Download receipt (image)**.

The order number is written on the receipt, after the # sign.

## If it doesn't work

- You see **You haven't placed any orders yet.**: no order is linked to this account. Check that you are logged in with the right account.
- You don't see **I received my order**: this button only exists when the state is **Received**.
- Your order stays **Received**: write to the shop in **Messages**.
- Your order is **Cancelled**: the shop cancelled it. Write to them in **Messages** to know why.
- The receipt does not download: try again a little later.

## Good to know

- You can't cancel an order yourself in the app for now. Before delivery, write to the shop or the driver in **Messages**.
- You get a notification when the shop marks your order as delivered or cancels it.
- If your account has a shop, tap **Profile**, then **Settings**, then **My orders**.

## Frequently asked questions

### Why is my order Delivered when I received nothing?

The shop can mark an order as delivered. Write to them in Messages. If you can't agree, write to support@pikbon.com with the order number.

### How do I cancel my order?

You can't do it alone in the app for now. Before delivery, write to the shop or the driver in Messages.

### What is the handover code for?

The driver asks for it when he hands you the product. You only see it if a driver is linked to your order.

### When can I leave a review?

When your order state is Delivered. Before that, the review box does not appear.

## See also

- [How to buy](https://www.pikbon.com/en/guide/comment-acheter)
- [Message a seller](https://www.pikbon.com/en/guide/contacter-un-vendeur)
- [Payment](https://www.pikbon.com/en/guide/paiement)
- [Delivery](https://www.pikbon.com/en/guide/livraison)
- [Returns and refunds](https://www.pikbon.com/en/retours)
- [Cancel my order](https://www.pikbon.com/en/guide/annuler-ma-commande)
- [Return a product](https://www.pikbon.com/en/guide/retourner-un-produit)