# Avoid scams on Pikbon

> Shop products are paid in cash on delivery. Never share your sign-in link. Report anything that looks suspicious.

URL: https://www.pikbon.com/en/guide/eviter-les-arnaques
Updated: 2026-10-29

Pikbon does not offer online payment for shop products. You pay in cash on delivery. If someone asks you to pay first, be careful and report it.

## Before you order

- Read the page: description, price, shop, country.
- In doubt? Write to the shop in the messaging before you order.

## On delivery

- Pay when you receive it, in cash, to the shop or its courier.
- Check that the product matches the page.
- Pay the total shown on the order.

## What Pikbon does not do

- Pikbon does not receive your money and does not pass it on.
- Only digital products are paid online, on a secure payment page.

## Protect your account

- Your sign-in link is personal. Do not give it to anyone.
- You did not ask for it? Ignore the email.

## Report

- A suspicious product: **Report this product** on its page.
- A suspicious driver: **Report this driver** on their profile. Choose the reason **Fake driver / impersonation** if needed.

## A problem with an order

1. Write to the shop first, in the messaging, with photos if possible.
2. No agreement? Write to support@pikbon.com with the order number.
3. You have 14 days after delivery to ask for a return of a product that is not as described, damaged or very different from its description.

## Frequently asked questions

### Will Pikbon refund me?

Pikbon does not hold the money. The refund for an accepted return is settled between you and the seller. Write to the shop first, then to support@pikbon.com with the order number.

### I am asked to pay online. Is that normal?

For shop products, no: Pikbon does not offer online payment. Do not pay, and report the product.

### How do I report a fake driver?

Open their profile, tap “Report this driver” and choose “Fake driver / impersonation”.

## See also

- [Pay on Pikbon](https://www.pikbon.com/en/guide/paiement)
- [Report a product on Pikbon](https://www.pikbon.com/en/guide/signaler-un-produit)
- [Report a driver](https://www.pikbon.com/en/guide/signaler-un-livreur)