# How do I message a seller?

> Tap Message seller on a product page. You can send a text, a photo, a voice message or your location.

URL: https://www.pikbon.com/en/guide/contacter-un-vendeur
Updated: 2026-10-29

Open the product page and tap **Message seller**. The chat opens: write your message.

## Before you start

- Log in. Without an account, the button takes you to the login page.

## The steps

1. Open the product.
2. Tap **Message seller**.
3. Tap the box **Write a message…**
4. Write your message.
5. Tap the send button, on the right of the box.

## Send more than text

- Photo or location: tap the “+” button, on the left of the box. Choose **Photo** or **Location**.
- Voice: tap the microphone, on the right of the box. You see **Recording…** Tap the square to send. Tap the cross to cancel.

## Find your chats again

1. Tap **Messages**, at the bottom of the screen.
2. Tap the chat you want.

If you haven't written to anyone yet, you see **No conversations yet**.

## What you can settle with the seller

- The delivery price. Pikbon adds no fee.
- Paying another way or in advance. Pikbon is not involved in this arrangement.
- Cancelling an order, before delivery.
- Returning a product. Send photos if you can.

## If it doesn't work

- Your message is too long: split it in two.
- You send too fast: wait a little, one message at a time.
- You want to erase a message you wrote: press and hold it, then tap **Delete**.

## Good to know

- One grey tick means sent. Two blue ticks mean read.
- You choose yourself to send your location. Send it only if you need to.
- After 24 hours, your location becomes **Location expired**.

## Frequently asked questions

### Can I message a seller without an account?

No. Log in first: the button takes you to the login page.

### Where do I find my messages?

Tap Messages, at the bottom of the screen. Your chats are in the Messages tab.

### Can I send a photo of the product I received?

Yes. Tap “+”, then Photo. It helps when you ask for a return.

### Can Pikbon help if the seller does not answer?

For an order or return problem, write to support@pikbon.com. Pikbon helps find a solution.

## See also

- [How to buy](https://www.pikbon.com/en/guide/comment-acheter)
- [Follow my order](https://www.pikbon.com/en/guide/mes-achats)
- [Returns and refunds](https://www.pikbon.com/en/retours)
- [Cancel my order](https://www.pikbon.com/en/guide/annuler-ma-commande)
- [Return a product](https://www.pikbon.com/en/guide/retourner-un-produit)