# How do I cancel my order?

> There is no cancel button in the app. Write to the shop in Messages before delivery to ask for the cancellation.

URL: https://www.pikbon.com/en/guide/annuler-ma-commande
Updated: 2026-10-30

There is no cancel button in the app. Write to the shop in **Messages**, before delivery, and ask to cancel.

## The steps

1. Tap **Messages**, at the bottom of the screen.
2. Tap the chat with the shop.
3. Write that you want to cancel. Say the product and the date of your order.
4. Wait for the shop's answer.
5. Open **My purchases** and check if the state is **Cancelled**.

## If you don't have a chat yet

1. Open the product you ordered.
2. Tap **Message seller**.
3. Write that you want to cancel.

## If it doesn't work

- The shop does not answer: write again, or write to the driver if there is one.
- Your order is already **Delivered**: it can no longer be cancelled. Read “How do I return a product?”.
- You paid in advance to the shop: talk to them about it. Pikbon is not involved in this arrangement.

## Good to know

- You paid nothing in Pikbon. You pay cash on receipt.
- When the shop cancels, you get a notification. Your order becomes **Cancelled**.

## Frequently asked questions

### Can I cancel after I confirmed?

Yes, before delivery. Write to the shop or the driver in Messages.

### Why is there no cancel button?

There is no cancel button in the app yet. You make your request to the shop in Messages.

### How do I know my order is cancelled?

You get a notification, and the state of the order is Cancelled in My purchases.

### Can Pikbon help?

For an order problem, write to support@pikbon.com. Pikbon helps find a solution but cannot guarantee a refund.

## See also

- [Follow my order](https://www.pikbon.com/en/guide/mes-achats)
- [Message a seller](https://www.pikbon.com/en/guide/contacter-un-vendeur)
- [Return a product](https://www.pikbon.com/en/guide/retourner-un-produit)
- [Returns and refunds](https://www.pikbon.com/en/retours)